Terms of Order
Sales are non-cumulative and not valid with other offers. Sales may not be transferred to other orders. Orders must be placed or sent in by 11:59 MT on the final day of the sale to be valid. Any offers applied must be valid the date the order is created. Discounts will not be applied retroactively, except in case of clerical error. If there is a dispute on a sale, please contact your salesperson or Customer Service. For customers with volume discounts, sales will be applied on top of your volume discount. Other offers may not be combined with sales.
All Spring season (April 1-July 15) orders must be placed by 10:00 AM at least two (2) full business days prior to delivery or pick-up date. Orders received after the cutoff will be moved to the next available shipment date. Any changes or add-ons desired will be placed on a new order with a new ship date. A 20% restocking fee will be added to all orders cancelled or modified after that period. Any offers applied must be valid the date the order is created. Please refer to the Botany Bulletin for any updates of delivery cut-offs or delivery terms. Credit card payments are only accepted within 15 days of invoice date.
Returns & Claims
Botany Lane Greenhouse is committed to delivering your order at the time requested and in good condition. All reasonable claims for damage sustained during shipping on Botany Lane Greenhouse trucks will be available for credit request within 36 hours of delivery. Please note on the driver’s Product Return/Shortage Form if there is damage to your order. All plant material damaged in delivery must be returned to Botany Lane Greenhouse on the day of delivery in order for credit to be issued.
Quality or Order Shortages:
For claims due to quality or order shortages please make note of the items on the driver’s Product Return/Shortage Form. All product must be unwrapped and inspected at time of delivery. Any plant material that is of unacceptable quality must be returned to Botany Lane Greenhouse on the day of delivery. Credit will not be issued for quality claims made after two days of receiving your order. NOTE: Failure to notify Botany Lane Greenhouse of claims within the above time frames will result in denial of claim(s). ALL claims MUST be turned in to the driver at time of delivery or to the office at time of pick-up. Botany Lane will not accept claims via phone, email or fax (exceptions will be made for clerical or pricing errors). ALL claims need to be clearly spelled out. Botany Lane reserves the right not to honor claims should the return paperwork be incomplete.
Please review your paperwork and plant quality prior to leaving Botany Lane Greenhouse. Any and all quality concerns or shortages need to be written by the customer on the Botany Lane Greenhouse Product Return/Shortage Form before signing for plant material. Claims for quality and shortages will not be honored once the plant material has been picked-up and signed for. If the order has not been picked up 48 hours after the initial scheduled or rescheduled pick-up date (order ready date), the material will go back into general inventory and the customer will be charged a 20% restocking fee. Orders that have not been picked up in that period and recieved no communication from the customer to reschedule will be subject to full billing. NOTE: Due to liability and inventory tracking issues, we cannot authorize customers to self-pull orders. Please contact customer service for a current availability to place your order.
Only one drop point per order is allowed. Additional drop points will be assessed a fee of $50 per drop, and must be within 10 miles of the original destination. Drop-offs must be coordinated with Shipping Manager before order cutoff, and indicated in the order’s notes accordingly. Drop points outside of the 10 mile range are subject to an additional full delivery charge. Orders under minimums are subject to truck availability and scheduling. If a truck is not available, you may be required to either pick up the order or have the order combined with a future order. We only ship our product to our customers on our trucks. We are not a third-party carrier. During peak season, we strive to provide you with the best delivery service; however, some delays may occur. The Shipping and Customer Service departments will do their best to communicate delays in shipment. Exceptions to terms may apply to custom orders.
These general terms apply to all offers, sales, deliveries, royalties, boxes, shipping, and any other cost and agreements made by the seller regarding plants. You agree to these terms when signing up to become a customer:
Provisions must be agreed expressly and specifically, in writing, and do not replace the provisions of the general terms.
Prices are exclusive of transport charges, packaging costs, boxing charges, FedEx/UPS, common carrier, or any other shipping agent charges, phytosanitary inspections, import duties, clearance fees, international fees, government and all other official levies and fees under growers rights and any other fees unless agreed upon in writing.
All pricing is in US Dollars unless otherwise stated. All prices are subject to change by the seller without prior notice to the customer.
The seller will determine the delivery date. If the seller cannot deliver on the agreed date or within the agreed period, the seller will inform the customer as quickly as possible. After discussion with the customer, the seller will determine the delivery date.
If the customer requests after the agreed delivery date, then the customer assumes all risk and any/ all loss of quality due to a longer storage period.
The seller will provide, to the best of the seller’s knowledge and abilities, the requested cultivation information by the customer. This is without any liability on the part of the seller.
The customer must always provide the seller with a current business sales tax license, tax exempt certificate, resale certificate, or any other sales tax documentation pertinent to federal, state, and local laws in order to do business with the seller.
Request for credit regarding defects or quality of the products, delivered or picked up, must be expressed via, the seller’s return/ shortage form, email, or by telephone within 24 hours after delivery/ pick-up. The seller reserves the right to issue or deny any request for credit.
Issuing a request for credit does not suspend the customer’s obligation to pay the remainder of the invoice, regardless of any justification of a complaint.
All payment terms are 30 days net unless otherwise agreed upon by the seller. In case of collection the customer will be responsible for payment of any and all attorney fees or collection agency fees.
Methods of payments accepted are check, Visa, MC, Discover and American Express. All credit card payments are subject to a 2% processing fee.
The customer agrees to purchase the minimum of $5,000.00 annually, from the seller.